Official Registrations:

Curriculum Registration Code in the Estonian Education Information System (EHIS) Nº 84226

Notice of Economic Activities for the Provision of Continuing Education Nº 173397

Tallinn Language Centre / OÜ Teadmine ja Tarkus successfully completed the quality assessment of the “Language Learning (Keeleõpe)” curriculum group for continuing education conducted by the Estonian Education Quality Agency (HAKA) in 2023, demonstrating its commitment to providing high-quality language education.

1. Name of the Continuing Education Institution

Tallinn Language Centre / International House Tallinn

2. Provider of the Continuing Education Institution

• Provider: OÜ Teadmine ja Tarkus
• Commercial Register code: 10680734

3. Location of Continuing Education

3.1 Classroom courses are delivered as real-time contact teaching at Luise 4, Tallinn.

3.2 Online courses are delivered live through digital channels, including ZOOM.^[1]

3.3 Hybrid courses are delivered simultaneously in person at Luise 4, Tallinn, and live online through digital channels, including ZOOM.^[2]

3.4 Commissioned courses are delivered as agreed between the Institution and the client.

4. Type of Education

Continuing education

5. Organisation of Continuing Education

5.1 Rights and obligations of the Institution and the learner or legal representative:

5.1.1 The Institution provides continuing education under its curriculum(s), these Principles, and the applicable personal data processing procedure.

5.1.2 By accepting a training offer in writing or electronically and signing or paying an invoice or payment schedule in full or in part, the learner or legal representative confirms that they have read, accepted and will comply with these Principles and the personal data processing procedure.

5.1.3 The learner or legal representative has the right to:

• review the curriculum;
• receive training under the curriculum;
• receive information on the programme’s content and organisation;
• receive the prescribed learning materials;
• receive a completion certificate after achieving all learning outcomes;
• receive a certificate of attendance if learning outcomes were not assessed or were not achieved.

5.1.4 The learner or legal representative must:

• follow the Institution’s internal rules;
• take proper care of the Institution’s learning materials and equipment;
• promptly report problems disrupting studies to the teacher or Institution;
• notify the Institution in writing, on paper or electronically, as soon as possible of pre-course withdrawal or early termination;
• observe generally accepted standards of conduct and ethics;
• pay tuition fees by the deadlines and on the terms stated in the invoice or payment schedule.

5.2 Admission and removal:

5.2.1 Anyone who completes the written and oral placement tests and accepts or confirms the Institution’s training offer may be admitted.

5.2.2 Registration is available at Luise 4, Tallinn, or by email at kool@tallinnlc.ee

5.2.3 Admission may be refused if the learner or legal representative owes tuition fees from an earlier period or has failed to pay issued invoices on time.

5.3 Payment, Waiver and Refund of Tuition Fees

5.3.1 The provider sets tuition fees based on the forthcoming academic year’s price per academic hour (45 minutes), plus VAT.

Special prices may be set for small groups, organisation-commissioned groups, special programmes and individual tuition.

5.3.1.1 The Institution issues an invoice or payment schedule. Tuition is payable in advance as one payment or instalments stated in that document.

5.3.1.2 The invoice or payment schedule states:

• the study start date and course duration;
• the course volume;
• the tuition fee and calculation basis;
• the payment procedure and deadlines.

5.3.1.3 No exemption from tuition fees is granted.

5.3.1.4 Tuition Fee Discounts

A 10% loyal customer discount applies to learners who, during the preceding three (3) academic years, completed and paid for at least one (1) academic year of group tuition (160 academic hours).

The discount applies only to group tuition, not individual or combined group and individual tuition.

5.3.2 Tuition must be paid on time under the invoice or payment schedule. If overdue and no written deferral request has been approved, the Institution may charge 0.02% daily interest until full payment and remove the learner from the programme.

5.3.3 Payment may be made by bank transfer to OÜ Teadmine ja Tarkus, Swedbank account EE182200221014580573, quoting the invoice number and learner’s name, or in cash at Luise 4, Tallinn.

5.3.4 Absence from group classes is not compensated, regardless of reason.

5.3.5 Unless agreed otherwise in writing, cancellation of individual tuition or termination requires at least 24 hours’ notice before the lesson. Otherwise, the lesson is deemed delivered and payable in full.

5.3.6 A learner joining during a semester may, after a free placement test, attend one (1) trial lesson of 2 × 45 minutes to check the course level. The fee is €18.00 + VAT in 2026/2027.

The Institution invoices the trial lesson.

If the learner joins the course, the trial lesson becomes the first course lesson and its fee is credited towards tuition.

5.3.7 Refunds following early termination or pre-course withdrawal by the learner or legal representative:

5.3.7.1 The Institution must be notified in writing, on paper or electronically.

5.3.7.2 Without written notice, tuition is charged through the date on which written notice is received.

5.3.7.3 Prepaid tuition is refunded for scheduled lessons after the notified termination or withdrawal date.

5.3.7.4 A €50 + VAT early termination fee is deducted from the refund.

5.3.7.5 Any additional amount due equals the cost of lessons held from the course start through the written notification date, plus the €50 + VAT early termination fee.

5.3.7.6 If the Institution cannot deliver the registered course at the agreed time, all advance payments are refunded.

5.3.8 Each year the Institution reports training expenses paid by private individuals to the Estonian Tax and Customs Board. Payers must provide their full name and personal identification code; if paying for another person, both the learner’s and payer’s details are required.

5.4 Removal from Continuing Education

5.4.1 A learner is removed from the Institution’s register in the following cases:

5.4.1.1 The learner or legal representative withdraws from or terminates the programme.

5.4.1.2 The Institution may remove a learner who:

• breaches the Institution’s internal rules;
• seriously disrupts studies;
• fails to pay tuition in the amount and by the deadline stated in the invoice or payment schedule.

In these cases, the Institution may terminate training and remove the learner after giving at least two (2) working days’ written notice, on paper or electronically.

5.4.1.3 If tuition was prepaid, fees for scheduled lessons after termination under clause 5.4.1.2 are refunded.

A €50 + VAT early termination fee is deducted.

5.4.1.4 Termination under clause 5.4.1.2 does not remove the obligation to pay for lessons held through the termination date.

If prepaid tuition does not cover those lessons and the €50 + VAT fee, the outstanding amount must be paid.

5.5 Duration and Volume of Studies

5.5.1 English is taught at ten (10) course levels based on the Council of Europe’s Common European Framework of Reference for Languages (CEFR), A1-C2:

• A1 Breakthrough
• A2 Waystage
• B1 Threshold
• B2 Vantage
• C1 Effective Operational Proficiency
• C2 Mastery

At Tallinn Language Centre / International House Tallinn, A2, B1, B2 and C1 are divided into sub-levels:

A1

A2 → A2.1 & A2.2

B1 → B1.1 & B1.2

B2 → B2.1 & B2.2

C1 → C1.1 & C1.2

C2

5.5.2 Each course comprises 160 academic hours of classroom and/or live online contact teaching plus an estimated 40 academic hours of independent study.

5.5.3 Each course has four (4) modules:

Module 1: 40 academic hours of contact teaching + 10 estimated academic hours of independent study.

Module 2: 40 academic hours of contact teaching + 10 estimated academic hours of independent study.

Module 3: 40 academic hours of contact teaching + 10 estimated academic hours of independent study.

Module 4: 40 academic hours of contact teaching + 10 estimated academic hours of independent study.

5.5.4 One academic hour is 45 minutes.

5.5.5 One course normally takes one academic year (September-May).

5.5.6 The academic year has two (2) semesters, each containing two (2) modules.

5.5.6.1 Academic Year 2026-2027

Semester I: 07.09.2026-15.01.2027

• Module 1: 07.09.2026-06.11.2026
• Module 2: 09.11.2026-15.01.2027

Semester II: 18.01.2027-17.05.2027

• Module 3: 18.01.2027-19.03.2027
• Module 4: 22.03.2027-17.05.2027

School holidays in 2026/2027 (no classes):

• 26.10.2026-01.11.2026
• 21.12.2026-03.01.2027
• 22.02.2027-28.02.2027

5.5.7 No classes are held on Estonian public holidays. Affected lessons are replaced during the same study stage or covered by additional independent-study tasks assigned in advance.

5.6 Language of Instruction and Administration

5.6.1 The language of instruction is English.

5.6.2 The administrative language is Estonian; English is also used internally.

5.7 Forms of Study and Formation of Groups

5.7.1 Training follows the approved curriculum(s).

5.7.2 Teaching follows the curriculum volume and timetable. Volume is measured in academic hours (45 minutes).

5.7.3 Studies are normally group-based, but individual tuition is available. A group starts with at least five (5) learners; the recommended maximum is twelve (12).

5.7.4 Groups are formed from written and oral placement-test results. Pre-course English placement is free.

A learner joining mid-stage may also attend one (1) trial lesson of 2 × 45 minutes to assess level suitability (see 5.3.6).

5.7.5 A learner may continue according to achieved results if no more than two (2) calendar years separate study stages. After a longer break, a new Placement Test determines the appropriate CEFR A1-C2 group.

5.8 Completion and Participation Documents and Records

5.8.1 At the end of a module or semester, a digital certificate states:

1. the participant’s name and Estonian personal identification code, or date of birth if no code exists;
2. the Institution’s name and provider’s Commercial Register code;
3. the provider’s Economic Activities Notice number;
4. the language studied and level on the Institution’s CEFR-based A1-C2 scale;
5. the end-of-stage written test result under CEFR A1-C2 requirements;
6. the trainer’s assessment of spoken production, including the end-of-stage oral assessment, under CEFR A1-C2 requirements;
7. the training period and volume;
8. the place and date of issue;
9. the certificate number;
10. the trainer’s or trainers’ name(s).

5.8.2 A certificate is issued when the learner passes the end-of-stage assessments under the programme criteria.

The Director digitally signs it.

5.8.3 Otherwise, including mid-stage, at an employer’s or educational institution’s request, or if the written test was not taken or was failed, the learner or legal representative receives a digital certificate of participation.

The Director digitally signs it.

5.8.4 Each certificate and certificate of participation has a unique serial number and is recorded electronically.

5.8.5 No certificate or certificate of participation is issued until tuition is paid in full.

5.9 Dispute Resolution

5.9.1 Disputes on interpreting or applying these study conditions are first resolved through negotiation between the Institution and learner or legal representative.

5.9.2 If no agreement is reached, Estonian law applies.

6. Quality Assurance in Continuing Education

6.1 Curricula

6.1.1 Curriculum: English A1-C2, based on the Council of Europe’s CEFR A1-C2.

6.1.2 Curriculum group: Language Learning^[3]

6.1.3 The curriculum reflects target-group needs.

6.1.4 It is learning outcomes-based.

6.1.5 It is developed and updated under Ministry of Education and Research guidance for continuing education curricula.^[4]

6.1.6 The provider is responsible for development and updating, with trainers involved.

6.2 Formation of Groups and Assessment of Learning Outcomes

6.2.1 Before training, a written test (about 30 minutes) and oral test (about 15 minutes) determine each learner’s CEFR A1-C2 group.

6.2.2 Learners may continue on previous assessment results if no more than two (2) calendar years separate stages; after a longer break, a new Placement Test determines the CEFR group.

6.2.3 Reading, writing and listening are summatively assessed by an end-of-module written test against the relevant CEFR level. Results are percentages.

6.2.4 Spoken production is continuously assessed against the relevant CEFR level, with ongoing trainer feedback.

At each module’s end, an oral test is graded:

• poor
• satisfactory
• good
• very good
• excellent

Communicative competence is assessed under the CEFR principles of linguistic, sociolinguistic and pragmatic competence. The spoken-production grade reflects both the oral test and work throughout the module.^[5]

6.2.5 Recommended results for progression:

• written test: at least 51%;
• spoken production: at least satisfactory.

6.2.6 The provider regularly analyses module test results and trainers’ spoken-production assessments to evaluate learning and training effectiveness and, where needed, improve curricula, programmes and teaching.

6.3 Trainer Competence and Professional Development

6.3.1 Trainers have subject, teaching and teaching-related digital competences.

6.3.1.1 Trainers hold internationally recognised English teaching qualifications, such as Cambridge CELTA, DELTA, Trinity CertTESOL or equivalent.

6.3.1.2 Tallinn Language Centre / International House Tallinn is an International House World Organisation member and its sole representative in Estonia (IHWO, www.ihworld.com). Trainer qualifications meet IHWO member-school standards: Cambridge CELTA/DELTA, Trinity TESOL or equivalent.

IHWO membership supports professional development through international feedback, best-practice exchange, professional networks, teacher training and development resources.

6.3.1.3 The provider regularly offers professional development in subject expertise, teaching adults and young learners, and teaching-related digital skills.

6.3.1.4 The provider regularly evaluates performance and development needs using learner and client feedback, performance reviews and other relevant results.

6.4 Feedback Collection and Use

6.4.1 To keep curricula, materials, methods and trainers current, the provider regularly collects and analyses feedback using methods selected for each training format during programme planning.

• During training, the provider representatives consult learners and trainers and promptly adjust organisation where needed to maintain quality and satisfaction.
• Open-course feedback is collected near the end on paper and/or electronically.
• For partner training, learner feedback uses the partner’s system or the Institution’s questionnaire; client or funder feedback is also collected through meetings or reviews.
• Learners may provide feedback during training by email at kool@tallinnlc.ee, telephone at +372 641 0607, or at Luise 4, Tallinn. The provider keeps written records.
• Suggestions or complaints requiring a written reply must be submitted in writing and answered within a reasonable time, no later than 30 calendar days after registration.
• The provider handles them with relevant parties. Unresolved disputes are settled under Estonian law.

6.4.2 At each study stage’s end, trainers and provider representatives discuss feedback; trainers also complete a questionnaire on the curriculum and materials.

6.4.3 The provider and trainers regularly analyse learner, trainer, client and funder feedback and use it to improve curricula and teaching where needed.

6.5 Evaluation

6.5.1 The Institution regularly conducts external and self-evaluation.

As an IHWO member school, it undergoes IHWO quality reviews and/or inspections under IHWO Quality Standards.

6.5.2 A provider representative regularly observes lessons, then gives oral feedback and discusses the trainer’s analysis and reflection on practice.

6.6 Physical and Digital Learning Environment

6.6.1 Classroom courses take place at Luise 4, Tallinn, in rooms for 6-14 learners equipped with whiteboards, interactive boards, computers, cameras and other necessary teaching equipment.

6.6.2 The provider ensures that training rooms meet applicable health, safety and sanitation requirements.

6.6.3 The rooms are not wheelchair accessible.

6.6.4 For partner-premises training, an Institution representative checks suitability before the course.

6.6.5 Online training is live through ZOOM (https://zoom.us/).^[6]

Hybrid training is delivered simultaneously at the Institution and live through ZOOM.^[7]

Online or hybrid participants need:

• basic computer skills;
• a reliable internet connection;
• a desktop, laptop or smartphone with camera and microphone;
• headphones, including standard smartphone headphones.

ZOOM need not be downloaded on a desktop or laptop; smartphone users must install the app beforehand.

At course start, trainers check learners’ ability to use ZOOM and provide guidance if needed.

[1] Online learning – a form of study in which teaching takes place entirely remotely in a virtual environment.

[2] Hybrid learning – a form of study in which participants in the same lesson may be present simultaneously in both a physical and a virtual environment.

[3] Pursuant to Amendment No. 61 to Regulation No. 27 of 19 June 2015 of the Minister of Education and Research, “Continuing Education Standard” (adopted on 7 November 2016; entered into force on 1 January 2017).

[4] Ministry of Education and Research guidance material “Developing a Continuing Education Curriculum” (S. Aruväli, H. Kaldas, E. Pilli and S. Reppo, Ministry of Education and Research, 2016).

[5] Common European Framework of Reference for Languages: Learning, Teaching, Assessment (Ministry of Education and Research, 2007) defines communicative competence in the narrower sense as comprising linguistic competence, sociolinguistic competence and pragmatic competence.

[6] Online learning – a form of study in which teaching takes place entirely remotely in a virtual environment.

[7] Hybrid learning – a form of study in which participants in the same lesson may be present simultaneously in both a physical and a virtual environment.

Principles of Organisation of Studies and Quality Assurance approved on 01.06.2026.